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Terms & Conditions

(Study English in the Philippines)

GENIUS ENGLISH HOUSE RULES AND REGULATIONS

Wearing ID badges inside the school premises is mandatory at all times. All registered students, as well as any non-student visitors—including parents or companions—must wear their school ID at all times while on campus.

  • Students without an ID will not be allowed to attend classes.
  • Visitors without an ID will have restricted access and may only enter the lobby area.

If you have lost or forgotten your ID badge, please visit the school office immediately to apply for a replacement.

All students are required to join the official Telegram announcement group of Genius English Academy.

Important updates, reminders, and announcements are posted there. Staying in the group is mandatory to ensure you don’t miss any important information from the school.

For everyone’s safety and comfort, we ask all students and guests to follow these rules:

1. Always lock the doors (main and balcony) when you leave your room or go to bed. However, you can open windows or the balcony door during the day to let in fresh air—as long as you’re in the room and it’s safe to do so.

2. Each room has a safety box. Please store your valuables—like jewelry, cash, passports, and important documents—inside it. If you have any problem with the safety box, you can ask for help at the reception. Reception staff or a manager can open the box with a master key, but only when the student is present and gives permission. The school is not responsible for any lost items due to personal negligence.

3. Unregistered visitors or guests are not allowed to enter or stay overnight in student rooms. This rule is strictly for safety and security purposes.

4. Students of different genders are not allowed to enter each other’s rooms for any reason.

Violating this rule the first time will result in a Php 2,000 fine.

If a student is caught a second time, they will be immediately expelled without refund, and no complaints or appeals will be accepted in cases of forced expulsion.

5. Quiet hours are from 11:00 PM to 6:00 AM every day. During this time, please avoid any loud or disruptive behavior such as shouting, running, or playing loud music. Respect others who are resting or studying.

6. Any form of aggressive, violent, or harmful behavior toward other people—students, staff, or anyone on school property—is strictly prohibited. Such actions may result in immediate dismissal without refund.

7. Students staying in shared rooms must keep their space clean, especially the toilet and bathroom.

If a roommate files a cleanliness-related complaint, and it is verified by staff, the responsible student may be charged a Php 1,000 penalty.

8. Please turn off the air conditioner and lights when leaving the room. Do not open the balcony door while the aircon is on, as this can cause damage to the unit.

9. Always turn off the shower and faucet after use. Leaving water running will result in a Php 1,000 fine.

10. Students must take care of school property and report any issues immediately.

Do not damage, remove, or misuse any school property, including furniture, appliances, or other facilities.

If anything in your room is lost or damaged, it must be reported right away. Repair or replacement costs will be charged to the student’s account.

If you see a safety or security hazard—like dangling wires, broken sockets, or anything unsafe—report it immediately to the Genius staff to help keep the environment safe for everyone.

11. Students must return their room key to the reception upon check-out.

For group check-outs, the clearance will be handled through the group coordinator or guardian.

Lost keys will result in a Php 2,000 replacement charge.

12. Smoking is not allowed inside rooms, classrooms, or any other school facilities.

Smoking inside the room is strictly prohibited.

Students staying in shared rooms (double, triple, or quadruple) are not allowed to smoke inside the dormitory. Smoking is permitted only in the designated outdoor smoking areas.

Students in single rooms may smoke on their balcony, but must keep the balcony door closed to prevent smoke from entering the room.

 

There are also designated smoking areas within the school premises. Please use them responsibly and dispose of cigarette waste properly.

 

13. Drinking alcohol on school premises is strictly prohibited.

Any form of drunken or disruptive behavior—such as fighting, yelling, harassing others, or causing a scene—may lead to immediate dismissal without refund.

 

14. Students cannot change rooms without prior approval from the manager and reception.

All room changes must be authorized in advance. Unauthorized switching of rooms is not allowed.

 

Curfew

 

1. Regular Programs (NON-SPARTA): No Curfew

Students are free to go out and return at any time, however, they must respect quiet hours (11:00 PM – 6:00 AM) to ensure a peaceful environment for everyone.

During quiet hours (applies especially to students in shared double and triple rooms):

  • Phone calls are not allowed inside the room.
  • Music or videos are only allowed with headphones.
  • If your roommate is sleeping, be considerate:
    • Do not use the main light.
    • Keep noise to a minimum.
  • Respect for others’ rest is expected at all times.

If a roommate files a complaint about someone not following quiet hours:

  • First violation → Written warning.
  • Every next violation → Php 2,000 penalty.

For minor students, groups and camps, curfew rules may vary and are coordinated in advance with group leaders or camp organizers.

2. Semi-SPARTA Programs

 

Students enrolled in Semi-SPARTA follow a stricter curfew and academic schedule.

Weekday curfew rules depend on student performance:

  • If weekly performance is 70% or higher, students may go out during free hours.
  • If below 70%, students are not allowed to go out on weekdays.

 

Semi-SPARTA A

  • Sunday to Thursday: 11:00 PM
  • Friday, Saturday, and the day before holidays: no curfew

 

Semi-SPARTA B

  • Sunday to Thursday: 11:00 PM
  • Friday, Saturday, and the day before holidays: no curfew

 

3. SPARTA Programs

 

SPARTA students follow the strictest curfew and academic workload.

Weekend outings are allowed only if weekly performance is 80% or higher.

If below 80%, students must stay on campus and complete additional assignments.

 

SPARTA A:

  • Monday to Friday: No going out
  • Saturday: no curfew
  • Sunday: 11:00 PM

 

SPARTA B:

  • Monday to Friday: No going out
  • Saturday: no curfew
  • Sunday: 11:00 PM

Academic Rules

 

1. Course Level Assessment

On the first day of class, all students will take a placement test and an oral interview to determine their appropriate starting level.

 

2. Class Schedules, Teacher Changes & Adjustments

  • Class schedules are given on the first Monday of your course.
  • Schedules are set by Genius English Academy based on your course type, level, and teacher/classroom availability.

 

If you want to change your schedule or teacher:

  • You must have a valid reason
  • Fill out a request form on Thursday
  • Submit the form to your assigned manager during working hours
  • If approved, the updated schedule will take effect the following Monday

 

Note: Genius English Academy reserves the right to:

  • Adjust class times or merge small groups
  • Transfer students to a different class or schedule when necessary
  • Change the curriculum or course structure, including the first day of classes, due to low enrollment or other academic needs

 

3. Attendance & Make-Up Lessons

  • Attendance is recorded for each class and will appear in your certificate as the total number of hours attended.
  • Optional activities (facultatives) will also count toward your total hours.
  • Students are expected to attend all classes and participate in scheduled activities.
  • If you know you’ll be absent, you must submit a written notice in advance to your manager.

Failure to inform the school about absences in advance will result in:

  • 1st & 2nd time: Verbal and written warnings
  • 3rd time: No certificate will be issued at the end of the course
  • No make-up lessons will be provided for classes missed due to personal absence, tardiness, or late arrival.
  • If your regular teacher is absent, a substitute teacher will be assigned.
  • If needed, the school may reschedule the missed class. However, if a student misses the rescheduled class, it will not be arranged again.

 

4. Academic Requests & Support

  • All academic concerns (such as study materials, lesson topics, teachers, or schedule issues) must be addressed to Academics Department through your assigned manager .
  • For requests like course extensions, extra classes, time adjustments, or subject swaps, please talk to your manager.
  • Requests must be submitted between Wednesday and Friday only.
  • Approved changes will take effect the following Monday.
  • All requests are handled on a first come, first served basis.
  • Downgrading (to a lower-priced course) is not allowed.

 

5. Certificates

To receive a course completion certificate from Genius English Academy, attendance is recorded by the number of classes actually attended, regardless of how long the student has studied.

Missed classes will not be included in the certificate.

However, participation in the morning vocabulary test and movie class activities will also be counted and added to the total hours shown on the certificate.

 

 

6. Identification Cards

Students must wear their school ID card at all times while on campus.

If your ID is lost, you must submit a request for a replacement at reception and pay a Php 200 fee.

7. Classroom Rules

  • Go directly to your assigned classroom at the scheduled time.
  • Teachers will wait 15 minutes. If you are late beyond this, you may be marked absent.
  • If you are absent, inform your teacher or the Academics Department.
  • If your teacher is absent, wait for a substitute or notify the Academics Department.

While in class:

  • Keep your voice at a proper volume.
  • Do not invite other students to join your class.
  • No food or drinks are allowed inside classrooms.
  • Clean your area before leaving.
  • Vandalism is strictly prohibited.

 

8. Holidays

  • There will be no classes during official Philippine national or local holidays.
  • Holidays will be announced in advance by the school.
  • Some facilities may be closed or have limited access during holidays.
  • No make-up lessons will be provided for missed classes on holidays.

Study Room Rules

 

In the Study Room, as well as in the lobby, Lounge & Bar, and cafeteria, students are not allowed to leave personal items unattended—even for a few minutes.

If you leave behind any belongings (including study materials, cups, bags, or other personal items), they will be collected by staff and brought to reception.

A Php 1,000 penalty will be charged to retrieve your belongings. No exceptions.

 

Genius English Academy provides two dedicated study spaces:

  • Test & Study Room – primarily for level testing and silent homework
  • Front Study Room – for homework, self-study, and quiet family-friendly learning

Both rooms are designed for focus and concentration. Please respect the rules to maintain a peaceful and productive environment.

General Rules for All Study Rooms:

  • Open Hours: 7:00 AM – 11:00 PM
  • No sleeping or lying down
  • No running, loud noises, or chit-chat
  • No charging power banks
  • Food is not allowed; drinks are only allowed in spill-proof mugs
  • Videos, music, or audio may only be played with headphones
  • Talking without headphones/earphones is not allowed
  • Do not enter with wet clothes, shoes, or wet hair
  • If you are the last person to leave, please turn off the air conditioning and lights

 

Test & Study Room

This room is used for level tests and silent academic work. To maintain strict silence and focus:

  • No talking at any time
  • During tests, cellphones must be placed in the designated box under the supervising teacher’s care
  • Kids are only allowed for silent homework—no assistance or discussions permitted

 

Front Study Room

This room is ideal for homework, self-study, and quiet assistance from family members.

  • Parents may quietly support their children here
  • Keep all conversation minimal and low-voiced
  • Strict silence is expected, but soft-spoken academic help is permitted when necessary

 

Violation of these rules may result in a Php 2,000 fine

Cafeteria Rules

 

Meal Time Schedule

Weekdays (Monday to Friday):

  • Breakfast: 7:00 AM – 9:00 AM
  • Lunch: 12:00 NN – 1:00 PM
  • Dinner: 5:00 PM – 6:00 PM

Weekends (Saturday and Sunday):

  • Breakfast: 8:00 AM – 10:00 AM
  • Lunch: 12:00 NN – 1:00 PM
  • Dinner: 5:00 PM – 6:00 PM

 

1.Use all cafeteria equipment properly.

Plates, cups, utensils, and food waste should be placed in the proper areas. Failure to follow cafeteria procedures may result in a Php 1,000 fine.

 

2. Clean your place after eating.

Please be considerate of others and leave the area tidy for the next student.

 

3. Do not stay in the cafeteria after eating.

Seats must be vacated promptly. The cafeteria is for meals only—not for socializing. Use designated social spaces around campus if you want to chat or hang out.

 

4. Buffet is unlimited, but food waste is not.

You may refill your plate as many times as you like, but only take what you can finish.

  • First offense (food waste): Verbal or written warning
  • Repeated offense: Php 5,000 penalty for intentional food wastage

 

5. Do not take kitchen utensils out of the cafeteria.

Removing items like spoons, forks, plates, cups, bowls, or pans will result in a Php 2,000 fine.

 

6. Do not enter the cafeteria in wet clothes, shoes, or with wet hair.

This is for hygiene and safety. Please dry off before entering.

Lobby Rules

 

Genius English Academy provides designated lobby areas where students, teachers, and staff can meet, relax, and handle school-related matters. To keep these shared spaces clean, safe, and welcoming, please follow the rules below.

Lobby Rules (Applies to all lobbies):

  • No sleeping, lying down, or placing feet on sofas.
  • Do not enter with wet clothes, wet shoes, or wet hair.
  • No charging of power banks in lobby areas.
  • Speak quietly, avoid loud voices and running.
  • Violation of these rules may result in a Php 2,000 penalty.

 

Main Lobby & Reception (Open 24/7)

This is the school’s central lobby and first point of contact for most student needs.

Here, students can:

  • Ask questions about accommodation or maintenance.
  • Complete check-in and check-out procedures.
  • Submit passports and pay deposits upon arrival.

English Only Policy (EOP):

  • Every day from 6:00 PM to 10:00 PM, the Main Lobby follows an English Only Policy.
  • Students are encouraged to practice their English here with specially assigned speaking staff.
  • Any violation of the EOP will result in a Php 100 penalty.

Main Lobby Rules:

  • Food is not allowed, except for snacks and drinks ordered from the school’s lounge bar.
  • Coffee, tea, and soft drinks are allowed only if purchased from the lounge bar.
  • Follow all general lobby rules.

 

Teachers’ Lobby (Open: 7:00 AM – 6:00 PM)

This space is for teachers and students to handle academic matters with staff support.

Students and teachers may:

  • Check class schedules
  • Ask questions about lessons or materials
  • Get help with books and academic resources
  • Solve academic issues with support staff
  • Socialize briefly during free time

Teachers’ Lobby Rules:

  • Use the space only during working hours
  • No food allowed (drinks permitted in spill-proof mugs)
  • Keep voices low and maintain a focused atmosphere

 

Admin Lobby (Open: 7:00 AM – 6:00 PM)

This area is for handling administrative matters such as:

  • Payments and financial concerns
  • Visa support and documentation

Please observe general lobby rules while in the Admin Lobby.

 

Lounge & Bar Rules

 

The Genius Lounge & Bar is a space where students can relax, socialize, and enjoy light refreshments in a comfortable environment.

  • Opening Hours:
    • Weekdays: 7:00 AM – 10:00 PM
    • Weekends: 10:00 AM – 10:00 PM
  • Students may enjoy coffee, snacks, and drinks only if purchased from the Lounge & Bar.

Outside food and drinks are not allowed in this area.

  • Students can play any available games for free for up to 1 hour.

Additional time will be charged at Php 100 per hour.

 

  • Sleeping or lying down is strictly prohibited.
  • Charging power banks in the Lounge & Bar is not allowed.
  • Do not enter with wet clothes, wet shoes, or wet hair.

Violation of any of these rules may result in a Php 2,000 penalty.

Housekeeping Services

Room Cleaning

  • Room cleaning is scheduled twice a week.
  • Students do not need to be present during cleaning.
  • Linens are changed once a week. Any stained linens, blankets, bed pads, or towels will be charged accordingly.
  • If a student refuses or fails to allow housekeeping access at the scheduled time, the room will not be cleaned that day, and cleaning will resume on the next scheduled date.
  • Any issues with accommodation facilities (e.g. plumbing, air conditioning, lights) must be reported to reception immediately for assistance.

Room Changes

  • Changing rooms is not allowed within the first 4 weeks of stay, unless there is a serious reason and management approval.
  • There is no extra charge for changing rooms, unless the new room is a different accommodation type (e.g. moving from triple to single).

Laundry Service

  • Each student is provided with a laundry basket and must bring it to the designated Laundry Window twice a week on their assigned schedule.
    • Laundry dropped off between 8:00 AM – 1:00 PM will be ready for pickup the next day between 12:00 PM – 5:00 PM.
    • Laundry dropped off after 1:00 PM will be ready for pickup after two days, between 12:00 PM – 5:00 PM.
    • Students who miss their laundry schedule should wait until their next assigned laundry day.
  • The school laundry service uses regular washing machines. Please do not send expensive, delicate, or branded clothing that requires special care. The school is not responsible for damage to such items.
  • Underwear is not accepted in the school’s laundry service. Students are responsible for washing their own underwear. Housekeeping staff have the right to refuse it.
  • An inventory check will be conducted before check-out. Please make sure all personal items are accounted for.

Acknowledgement

I, _____________________________________, have read and understood the school’s HOUSE RULES AND REGULATIONS and agree to abide by all the terms.

Student’s Name & Signature: _____________________________________

Date: ___________________

 

Refund Policy

 

Important Note:

  • The registration fee is non-refundable in all cases.

 

1. Cancellations Before Arrival

If you cancel your enrollment before arriving at Genius English Academy:

  • Cancellation at least 3 weeks before departure (working days):
  • 100% refund of tuition and accommodation fees
  • Cancellation 2 weeks before departure (working days):
  • 50% refund of tuition and accommodation fees

The registration fee is not refundable under any circumstances.

 

2. After Arrival / During Your Stay

The following fees are non-refundable after arrival:

  • Security deposit (refundable only after processing)
  • SSP issuance cost
  • Alien Registration Card (ACR I-Card)
  • Visa extension costs
  • Textbooks and learning materials

 

Security Deposit:

Refundable one week after official cancellation application, subject to deductions for damages or unpaid balances.

 

Refunds on Tuition & Accommodation:

  • If less than 50% of the total booked period is completed:

You are eligible for a 30% refund of the remaining weeks

  • If more than 50% of your program is completed:

No refund will be issued

3. Special Circumstances

In the event of emergencies or critical life events, such as:

  • Serious health problems
  • Serious illness or death in the immediate family
  • Major accidents

A 50% refund of the unused portion of the stay may be granted—only with valid supporting documents. This applies regardless of how much of the stay has been completed.

 

4. No Refund Cases

  • Expulsion due to serious violations of house rules or misconduct
  • Change to a lower-cost room type (e.g., from single to double/triple room). No refund for the price difference

Changing back to a single room is allowed only if available, and the price will be adjusted accordingly.

 

5. Transaction Fees

Any bank charges or transaction fees related to the refund will be deducted from the refund amount.

 

6. Special Circumstances Disclaimer

Genius English Academy is not responsible for refunds or compensation in the following cases:

  • Delayed flights, airline cancellations, or travel strikes
  • Natural calamities such as typhoons, earthquakes, or flooding
  • Personal losses during unauthorised field trips or off-campus activities

 

Acknowledgement

I, _____________________________________, have read and understood the school’s Refund Policy and agree to abide by all the terms.

 

Student’s Name & Signature: _____________________________________

 

Date: ___________________

esl school academy
(+63)32-268-9079

EGI Hotel Bldg. 1, Looc, Maribago,
Lapu-Lapu City 6015 Cebu Philippines

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